Thank you for visiting and shopping with Zendure UK. Zendure is committed to providing you with the best available shipping options.

Orders placed through zendure.co.uk are fulfilled from our UK warehouse whenever possible, with an estimated delivery time of 3–7 days.

We currently ship to the United Kingdom, including England, Scotland, Wales, and Northern Ireland.

*If you are located in a region or country where customs duties or import charges apply to the purchase of imported goods, you are responsible for those charges.

**Please pay close attention to email notifications before your order is delivered. If you receive a customs-clearance email, confirm it promptly and provide the requested information. Otherwise, the logistics provider may return the shipment, which may affect delivery.

General Shipping Information

Estimated delivery times for our products are as follows:

*Total delivery time = processing time + delivery time

Shipping Details

• Free standard shipping within the United Kingdom.
• Express delivery is not available for PO Box or APO/FPO addresses.
• The delivery time shown above does not include the 1–3 business days required to process your order before shipment.
• Orders are not shipped or delivered on weekends or public holidays.
• You will receive a shipping confirmation email once your order has shipped. This email includes your tracking number(s). Tracking information may take up to 48 hours to update.
• Track your parcel through the tracking platform provided in your shipping confirmation email.
• We will do our best to deliver your parcel as quickly as possible. Additional time may be required if there are issues with the delivery address or customs clearance.
• During periods of high order volume, deliveries may be delayed by several days. Please allow additional time for delivery. If there is a significant delay in shipping your order, we will contact you by email.
• If your order has not arrived after more than 21 days, please contact us at support@zendure.com. We recommend contacting Customer Support within 180 days of the purchase date.
• Zendure is not responsible for shipments lost because of incorrect address information. Please check that your delivery address is accurate and includes the complete house number.
• Shipping note: For safety and logistical reasons, SolarFlow kits, including the battery and hub, are shipped separately. You may receive multiple tracking numbers, and your parcels may be delivered on different days.

Manufacturer Warranty and Shipping Protection

The official Zendure warranty covers product-related defects and functional failures.

An optional shipping protection or insurance service, such as Xcotton, covers only clearly defined shipping risks, including:

Loss during transit
Damage during transit
Shipping delays affecting an active shipment

A shipping delay means that a shipment has already received a valid tracking number but has not received a status update for an unreasonably long period, and the actual delivery time significantly exceeds the usual transit time or the delivery time stated when the order was shipped.

Shipping protection does not apply to delays related to pre-orders, production times, or announced delivery windows.

Double compensation for the same claim through multiple service channels is not permitted.

If a repair, replacement, refund, or other compensation has already been provided for the same claim through one service channel, no additional claim may be made through another channel.

Zendure reserves the right to request evidence of compensation or claims already received.

Requests may be rejected in cases of abuse or repeated claims for the same incident.

📌 Filing a claim under completed Xcotton shipping protection

For customers who purchased optional Xcotton shipping protection.

Click the email titled “Xcotton Shipping Protection Placed Successfully” that you received after purchase to submit your claim.
Alternatively, submit your claim directly using the following link:

https://sp.xcottons.com/parcel#/parcel/parcel-login

You can also contact Xcotton Support by email at support@xcottons.com.

Frequently Asked Questions