Warranty Policy

ZENDURE Warranty Coverage

This Warranty Policy applies to products purchased through the Zendure Official Website, Zendure Amazon Store, or other third-party online sales channels operated by Zendure.
To make a warranty claim, customers must follow the procedures and requirements set out in this warranty policy. Zendure may request reasonable information or documentation, such as proof of purchase, the product serial number, photographs, videos, or other relevant information, to assess the warranty claim.
This Warranty Policy provides commercial warranty protection and does not affect or limit your statutory rights under applicable UK consumer law.

Service Scope

This Commercial Warranty applies to products purchased in the UK. For products used outside the UK, warranty service may be subject to product availability, shipping restrictions, and local service availability. Your statutory rights under UK consumer law remain unaffected.

Warranty Timeline

Your warranty period starts on the date you receive your product.
For products purchased from the official Zendure website, the official Zendure Amazon Store, or an authorised Zendure retailer, the warranty period begins on the date the product is delivered to you (the “Delivery Date”), rather than the date the order was placed, the product was dispatched or the invoice was issued.
Where an order contains multiple products that are delivered separately, the warranty period for each product will begin on the date that product is delivered to you.
Where the Delivery Date needs to be verified, Zendure may use reasonable evidence of delivery, such as courier tracking records, order records, delivery confirmation, proof of purchase or other relevant documentation, to determine the warranty start date.
Please retain your order confirmation, invoice, receipt and delivery records as these may be required to verify your purchase details and warranty period when making a warranty claim.
Unless otherwise specified in the specific warranty terms for the relevant product, these rules apply to all Zendure products.
Series
Series
Item
Warranty Period (UK)
SolarFlow Series
SolarFlow 800 Series
SolarFlow 800
12 years
SolarFlow 2400 Series
SolarFlow 2400AC+
10 years
SolarFlow 2400Pro
10 years
SolarFlow 3680 Mix Series
SolarFlow 3680 Mix AC+
10 years
SolarFlow 3680 Mix Pro
10 years
Add-on Battery Series
AB3000L
10 years
Solar Panel Series
Solar Panel
Portable Solar Panel
2 years
Flexible Solar Panel
3 years
Bi-Facial Solar Panel
12 years warranty on workmanship/25 years performance warranty
Accessories
1 year
Accessories
Intelligent hardware
Smart Meter 1CT-S
2 years
Cable
Cables
1 year
Refurbished Products
-
-
0-6 months
Promotional Gifts are covered by a limited warranty of 0–12 months. The specific warranty period can be confirmed by contacting Customer Service at support@zendure.com
Products sold by Zendure as refurbished products are covered by a separate warranty period, as specified on the relevant product listing. For confirmation of the applicable warranty period, please contact the Zendure Customer Service Team and provide your order receipt. support@zendure.com

Exclusions and Limitations

Our products are developed, manufactured and tested in accordance with applicable laws and regulations standards. If damage occurs due to improper use - contrary to the instructions in the operating instructions, app instructions or official notices - the manufacturer assumes no liability or warranty. Such cases include, among other things:
  • Deep discharge or overcharging of the battery;
  • Use of non-original or unauthorised charging accessories;
  • Products that have been damaged, modified, or tampered with;
  • Use under extreme environmental conditions, including excessive temperature, humidity, or corrosive conditions;
  • Damage caused by drops, water, or other external factors;
  • Failure to provide valid proof of purchase;
  • Force majeure events, including storm damage, lightning, power surges, fire, thunderstorms, floods, war, riots, government intervention, strikes, embargoes, or other events beyond our reasonable control;
  • Accidental damage, misuse, abuse, non-standard use, normal wear and tear, theft, loss, or confiscation;
  • Products with removed, illegible, altered, or tampered serial number labels;
  • Products purchased from unauthorised dealers or resellers;
  • Free products;
  • Non-quality-related issues reported more than 30 days after purchase;
  • Products for which a full refund has been issued.
This warranty does not cover cosmetic or surface defects, dents, stains, or scratches resulting from normal use that do not affect the product's normal operation.
Products purchased from unauthorised Zendure dealers or resellers are not covered by our standard warranty. Please contact your original point of purchase or our paid warranty service for further assistance. Service fees will depend on the actual work required.

Warranty Limitation

To the extent permitted by applicable law, Zendure's obligations under this Limited Warranty are limited to providing the applicable warranty service, which may include repair, replacement or refund, depending on the circumstances of the warranty claim.
Any compensation or liability provided under this Limited Warranty will not exceed the actual purchase price of the relevant Zendure product, except where otherwise required by applicable law.
Zendure will assess warranty claims based on the condition of the product, the cause of the reported issue, proof of purchase and other relevant information, and will determine an appropriate warranty remedy in accordance with this Warranty Policy.
Nothing in this Limited Warranty excludes, restricts or limits any statutory rights that you may have under applicable UK consumer law.

Warranty Assessment and Changes

Zendure will reasonably assess each warranty claim based on the condition of the product, the reported issue, the cause of the issue, purchase information and other relevant documentation, and will determine the applicable service remedy in accordance with this Warranty Policy.
Zendure may update this Warranty Policy from time to time. For warranty claims that have already arisen, the applicable terms and your statutory rights will be subject to applicable law and the terms applicable to your purchase.
If you have any questions regarding your warranty eligibility or the applicable remedy, please contact Zendure Customer Support support@zendure.com , and we will be happy to assist you. Zendure reserves the right to amend or clarify this Warranty Policy where necessary.

30-Day Money-Back Guarantee

For more information, please refer to: Return & Refund Policy